RETURN & REFUND POLICY

Effective Date: July 2026

At Complete for Pet Accessories, we want our customers to have a positive shopping experience. This Return & Refund Policy explains our requirements and procedures for returns, refunds, exchanges, damaged products, defective merchandise, and incorrect orders.

By placing an order with us, you acknowledge and agree to the terms of this policy.

1. Return Eligibility

To be eligible for a return, products should generally:

Be unused and unworn.
Be clean and in original resalable condition.
Be free of pet hair, stains, odors, or other signs of use.
Include original packaging where applicable.
Include all applicable accessories, components, and documentation.
Not show signs of damage, washing, alteration, or misuse.

Certain pet products may be excluded from returns because of health, hygiene, or safety considerations.

2. Non-Returnable Products

For sanitary, health, hygiene, and safety reasons, certain products may not be eligible for return.

This may include:

Used pet hygiene products.
Grooming products that have been used.
Products that have been washed or altered.
Products showing signs of pet hair, stains, odors, chewing, or other use.
Heavily chewed toys.
Products damaged after delivery due to misuse or improper handling.
Items missing original components or packaging.
Products that cannot reasonably be resold for health or safety reasons.

If an item arrives damaged or defective, please contact us so the issue can be reviewed.

3. Damaged or Defective Products

If your order arrives damaged or you believe a product is defective, please contact Complete for Pet Accessories as soon as reasonably possible.

When contacting us, please provide:

Your order number.
Your name.
A description of the problem.
Photos of the damaged or defective item and packaging, when applicable.

We may request additional information or photographs to evaluate the issue.

If the product is confirmed to have arrived damaged or defective, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.

4. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order information.

We will review the order and determine the appropriate resolution.

5. Return Authorization

Please contact us before sending any merchandise back.

Customers should not send products to a return address without receiving return instructions or authorization.

Unauthorized returns may not be accepted or may experience processing delays.

Once your return is approved, we will provide the applicable return instructions.

6. Return Shipping

Unless otherwise required by applicable law or approved by Complete for Pet Accessories, customers may be responsible for return shipping costs.

If a return is being made because an incorrect, damaged, or defective item was received, we will review the circumstances and determine the appropriate return-shipping arrangement.

7. Refunds

Once an approved return is received and inspected, we will determine whether the merchandise qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

8. Refund Amount

When a refund is approved, the refundable amount will be based on the eligible purchase amount.

Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error attributable to us.

9. Exchanges

Where available, eligible products may be exchanged for another item.

Exchange availability depends on product availability and the condition of the returned merchandise.

If the requested replacement is unavailable, an alternative resolution may be offered.

10. Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the customer, additional shipping charges may apply if the order needs to be resent.

Refund eligibility for refused or undeliverable packages will be reviewed based on the circumstances.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation and may instead be subject to the applicable return procedures.

12. Return Inspection

All returned merchandise may be inspected before a refund or exchange is approved.

A return may be denied if the product does not meet the applicable eligibility requirements, including if it has been used, washed, damaged, altered, or returned without required components or packaging.

13. Refund Processing

Approved refunds are processed after the returned merchandise has been received and reviewed.

Processing times may vary depending on the payment provider and financial institution.

We are not responsible for delays caused by a customer’s bank or payment processor after a refund has been submitted.

14. Policy Changes

Complete for Pet Accessories reserves the right to modify or update this Return & Refund Policy when necessary.

Any changes will be posted on this page with the updated effective date.

15. Contact Us

For questions about returns, refunds, exchanges, damaged products, defective merchandise, or return authorization, please contact:

Complete for Pet Accessories

Address: 3662 Carmel Ave, Irvine, CA 92606

Email: info@completeforpetaccessories.com

Phone: (855) 320-4512

Website: completeforpetaccessories.com

Return Shipment

FullStack Fulfillment

8575 Somerset Dr, Suite A
Largo, FL 33773